Dantel Communications
Support with Handover and Admin Tasks
2025-2026
Year
7 Weeks
Time frame
Contractor
Industries
//The Challenge
Etery's support team was drowning in repetitive tickets, with customers waiting hours for answers to simple order questions. Inventory counts drifted out of sync across sales channels, causing oversells and refunds. Every spike in orders forced a choice between slower replies and expensive temporary hires.
//What We Built
We deployed an AI support assistant trained on Etery's catalog and policies that resolves common questions instantly and routes the rest to the right agent with full context. Alongside it, an automation keeps inventory synced across every channel in real time and flags discrepancies before they turn into oversells.
//The Outcome
2k+
Handovers Processed
3-5 days
HOP SLA
dedicated admin support provided
Admin shortage
Dantel Communications
Support with Handover and Admin Tasks
2025-2026
Year
7 Weeks
Time frame
Contractor
Industries
//The Challenge
Etery's support team was drowning in repetitive tickets, with customers waiting hours for answers to simple order questions. Inventory counts drifted out of sync across sales channels, causing oversells and refunds. Every spike in orders forced a choice between slower replies and expensive temporary hires.
//What We Built
We deployed an AI support assistant trained on Etery's catalog and policies that resolves common questions instantly and routes the rest to the right agent with full context. Alongside it, an automation keeps inventory synced across every channel in real time and flags discrepancies before they turn into oversells.
//The Outcome
2k+
Handovers Processed
3-5 days
HOP SLA
dedicated admin support provided
Admin shortage
Dantel Communications
Support with Handover and Admin Tasks
2025-2026
Year
7 Weeks
Time frame
Contractor
Industries
//The Challenge
Etery's support team was drowning in repetitive tickets, with customers waiting hours for answers to simple order questions. Inventory counts drifted out of sync across sales channels, causing oversells and refunds. Every spike in orders forced a choice between slower replies and expensive temporary hires.
//What We Built
We deployed an AI support assistant trained on Etery's catalog and policies that resolves common questions instantly and routes the rest to the right agent with full context. Alongside it, an automation keeps inventory synced across every channel in real time and flags discrepancies before they turn into oversells.
//The Outcome
2k+
Handovers Processed
3-5 days
HOP SLA
dedicated admin support provided
Admin shortage